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Lumina Travel and Tours
Lumina Travel and Tours
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Terms & Conditions

  1. We advise that clients are prompt to allow full package tours to be We shall not be held responsible if any delays on the client’s part results in the guides inability to visit some site or execute some activities;

  2. Your pickup will be provided within 30 minutes of the indicated pick up To avoid undue waiting of other guests and delays at the start of the tour, drivers are under order not to wait for more than 10 minutes. Guests will forfeit their tour should they miss the pick-up, and we shall not be held responsible in anyway;

  3. Kindly carry your itinerary and entry tickets provided for all

  4. Early check out from tour location of activity will attract full cancellation charge;

  5. Kindly connect to free Wi-Fi or paid at public places like the mall and airport to always keep in communication with the rest of the guest and the organizers;

  6. Any optional tours or activities arranged by guests will be at their We will not be responsible for transfers for any activities outside the arranged and paid tours;

  7. Clients who extend their stay will be responsible for any arrangements beyond the arranged and paid package. We will however be able to assist in any such arrangements at an extra service fee or complimentary;

  8. 100% payment is required to confirm the package;

  9. The package cost is non-refundable and non-amendable once confirmed unless a demand for refund meets our refund We will attempt to make any amendments requested by guests; however, guests will be responsible for any additional costs that may be incurred.

  10. This package is a group escorted tour therefore all tours activities and transfers are on sharing basis;

  11. We shall not take responsibility for any expenses guests incur during the period of the tour which is not covered in the package costs; g., telephone, mini bar, laundry, transport costs, meals, drinks, water, etc.;

  12. Your package includes covid-19 insurance which offers compensation for emergency medical expenses, repatriation, repatriation of deceased, loss of passport and personal accident;

  13. Subject to 12, we therefore do not take responsibility for any costs arising because of circumstances beyond our control, g., flight cancellation/ delays, accidents of any nature, bad weather, natural calamities, medical evacuation, third party policies or anything covered under the travel insurance coverage;

  14. Hotel accommodation and flight upgrades may be allowed subject to availability at an extra cost;

  15. Early check in at your hotel is a privilege (Standard hotel check in time is 2pm/3pm and check out is 11am/ 12 noon depending on the hotel’s policy);

  16. We shall refund any parts of the package costs if the reason why the activity is not carried out is due to the fault of the contracted third party or

  17. The costs of any additional requests made by guests shall be itemized and billed separately;

  18. Please note that our quotes are in USD, and payments made in Ghana cedis will be converted at our prevailing USD buying rate at the time of payment and any USD balance communicated. Persons who wish to pay in Ghana cedis shall pay at our prevailing USD selling rate at the time of

  19. Prices quoted and paid for shall remain unchanged following final The client shall not be charged any additional costs for packages already paid for.